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Indusvale
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    Return and Refund Policy

    What is IndusVale's Return and Exchange Policy? How does it work?

    At IndusVale, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully to  ensure a smooth process:

    Eligibility for Returns:

    • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. T-Shirts must be packed in the original packaging).
    • Return will be processed only if the product is not different from what was shipped to you
    • Return will be processed only if it is determined that the product was not damaged while in your possession
    • Returns must be initiated within 7 days from the date of purchase.

    Return Process:

    • To initiate a return, please contact our customer support team by email at contact@dinvekitap.com within the specified return period. Alternatively, you can also visit our website and submit your query on our Contact Page.
    • Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
    • Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item(s).
    • Inspection and Refund Process:
    • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated above.
    • If the returned item(s) are in satisfactory condition, we will process the refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow a reasonable processing time for the refund to be reflected in your account, which may vary depending on your financial institution.

    Under Exchange Policy

    • If you choose to exchange the item purchased from IndusVale within the specified exchange period for the same size or a different size of the same style, you will be provided with a free replacement of the item.
    • The applicable refund for an exchange will be processed after the successful pickup of the original item from you.
    • Exchanges are only available for pin codes that are serviceable for an exchange by IndusVale.
    • You can only select a single item for exchange. While you can exchange multiple items, each item needs to be initiated as a separate exchange request.
    • Non-returnable products/categories cannot be exchanged.
    • IndusVale reserves the right to restrict exchanges of items purchased if the customer breaches or misuses this policy, as determined in IndusVale's sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, you will need to return the free product as well.
    • IndusVale will not be held liable for products returned by mistake. If an extra or different product is returned by mistake, IndusVale is not responsible for its misplacement, replacement, or delivery back to the customer.

    Why have I not received my Refund despite Instant Refunds policy?

    • For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly (48hrs in case of delay). For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending on your banking partner.
    • How long would it take me to receive the refund of the returned product?
    • After the refund has been initiated by dinvekitap.com accordance with the Returns Policy, the refund amount is expected to reflect in the customer's account within 5 to 10 business days.
    • Please note that dinvekitap.comitiates the refund process once the products are received, and the quality check is successfully completed. As a result, the time taken for the refund initiation may vary based on the courier partner's delivery time to an IndusVale warehouse. If there are any discrepancies in the refund, IndusVale may, at its sole discretion, request you to provide a screenshot of your bank statement.

    Does IndusVale pick up the product I want to return from my location?

    • Currently, we pick up products only from selected PIN Codes. If your area PIN Code is serviceable, you will be able to select the pickup option when you create a Return Request on Website.
    • We will pick up the return within 4 - 7 days from the request placement date.
    • Please keep the return shipment ready along with all the original tags and package.

    Why has my return request been declined?

    • This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and IndusVale assumes no liability in this regard. For more details, please write an email to our customer care team at contact@dinvekitap.com

    Why did the pick up of my product fail?

    • We make three attempts to pick up the item, if the item is not picked up in the third attempt, the Pick-up request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within the specified return/exchange period.
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    Payments

    How can I pay for my orders at IndusVale?

    We support the following payment options at IndusVale:

    1. Cash On Delivery (available only for select PIN Codes)
    2. Credit Card
    3. Debit Card
    4. Net banking
    5. Wallet


    How does the COD (Cash on Delivery) payment option work?

    IndusVale's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 999 and Rs. 2999. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes.


    What should I do if my payment fails?

    Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.


    I am being charged GST amount on my order. What is GST?

    • Once an order has been dispatched, it cannot be cancelled or modified. In such cases, our GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST will be applicable on All Your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

    How is the GST amount decided?

    Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

    1.  GST applicability:
      • For a product
        • If the fulfilment is done on or after July 1st, 2017 and
        • If the order is placed before 15th November, 2019, and,
        • Total discount percentage is more than 19% of MRP,
        • Then GST may be collected from customers in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
      • For a product, if the order is placed on or after 15th November 2019, the discounted price displayed on IndusVale platform shall be inclusive of all taxes, including GST.
    2.  GST amount: If applicable, the amount of GST collected from customer depends on category, for example
    3. Apparel/Clothing: Max 12%
      • On and from 15th November, 2019, the discounted prices displayed on the IndusVale platform shall be inclusive of all taxes.


    If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

    Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under IndusVale shipping policy.

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    Terms & Conditions

    INTRODUCTION AND OVERVIEW OF Blitzfa:

    This policy applies to all the Blitzfa Ecommerce platforms (the “Site” or “Web Site” or “Mobile Application” or “App” or “Us” or “We” or "Social Media Platforms" under name IndusVale), which is operated and owned by Blitzfa Ecommerce Pvt. Ltd., marketed and/or managed by Blitzfa Ecommerce Pvt. Ltd. It is Blitzfa’s policy to comply with general laws for protecting user information and bank details shared for the purpose of availing Blitzfa or IndusVale services. This regulates the processing of information relating to you and grants you various rights in respect of your personal data. Any Images, Data or Files Uploaded on the website must not be used without the consent of the authorized personnel of the brand. The Web Site contains links to other websites over which we have no control. Blitzfa is not responsible for the privacy policies or practices of other web sites to which you choose to link from dinvekitap.com. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.

    USER’S CONSENT

    By using or visiting Blitzfa platforms, you expressly consent to the Terms and conditions and our Privacy Policy and to Blitzfa processing of Personal Information for the purposes given under the Terms & Conditions and Privacy Policy detailed on the website (dinvekitap.com), subject to the local laws, in the following ways such as; to create a personalized account containing your contact information, email-id, address, bank details etc based on information you provide or imported from other sites or applications, or any information provided by third parties; to contact you about any Website updates, informational and service-related communications, including important security updates to inform you of other services available from Blitzfa or its affiliates, if any. (“Affiliates” means entities that control or are controlled by or are under common control with Blitzfa); to enable you to provide feedback, and contact Blitzfa customer service in case of any problem with the services or emergency through the Contact Us form on the website;; to conduct surveys, make promotions, advertise and to provide the results thereof such as success stories etc; to provide information about you and your experience to further promote our websites etc. to help your friends, contacts, and potential customers find your profile and connect with you; to allow you to share your experience and information with your connections; to give search engines access to public information; to detect, investigate and prevent activities that may violate our policies and are illegal; to provide certain information that enable users to network, post information on social media such as facebook, twitter, Instagram etc; to generate internal reports about the use of our platforms and many more related uses.

    Blitzfa uses the information provided by you to create its own database and networking, and may enable third parties to see your personal information for marketing purposes. Blitzfa/Indusvale has certain hashtags such as #indusvale #aixcraftsmanship which will be provided to you while you purchase a merchandize from Blitzfa platforms. If you upload a picture on social media such as Facebook or Instagram using these hashtags, the Blitzfa platforms will automatically link that picture to Blitzfa platforms. The picture will be solely used for marketing and promotional purposes and shall be visible to anyone who uses the Blitzfaplatforms. An instance can be viewed on the dinvekitap.com website under Social Spotlight of our Home Page. Your Profile information may be used for networking with other community members or may be visible to service providers or customers who are using the Website. In addition, portions of your personal information may be made public for networking. You acknowledge that by providing your personal information, you have consented to your information being used as described here. We shall take measures to safeguard your information from unauthorized access or inappropriate use by third parties. However, Blitzfa has no control over third parties' websites and is not responsible for any sort of misuse or any other liability. You acknowledge that by linking with third party web sites, you are aware of the potential misuse and risk involved. I hereby authorize and give consent to Blitzfa Ecommerce Pvt. Ltd. and IndusVale to send me, either directly or through any third-party service provider, various forms of information, alerts, SMS messages, calls, commercial communications, and other services to the telephone numbers listed above. I understand that these numbers may or may not be registered with the National Do Not Call Registry or listed in the National Customer Preference Register. I also confirm that I will not hold ASBL or its third-party service providers liable or file complaints under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010, or any other applicable regulations, including any amendments thereof, as may be applicable from time to time. This consent will be automatically renewed every month. If you wish to discontinue this service, please get in direct contact filling the Contact Us form with subject “Discontinue service”.

    SECURITY

    You are responsible for ensuring that your login credentials (your username and password) are kept confidential. In order to provide security measures, we have implemented technical and organizational measures specially designed to secure your personal information from accidental loss and unauthorized access, use, alteration or disclosure. However, due to the inherent open nature of the Internet and wireless communications, we do not provide guarantee that your personal information will be completely free from unauthorized access by third parties, because the transferring of money over or through Blitzfa’s Platforms are not within our exclusive control. Use of Blitzfa services implies Users acknowledgement and assumption of this risk involved. Blitzfa has made all reasonable efforts to put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. We seek to ensure compliance with the requirements of the Information Technology Act, 2000 as amended and rules made there under to ensure the protection and preservation of your privacy. However, it is your responsibility to not provide any sensitive data that you would not want to make public. You should be aware that your account may be monitored by the customers and service providers across the Websites. We also use cookies to administer our platforms and deliver a personalized experience. For additional detailed information on each of these, please see below.

    COOKIES

    “Cookies” are pieces of information that may be placed on User’s device by a service provider for the purpose of facilitating and enhancing User communication and interaction. To the extent possible depending upon User’s device, Blitzfa may use cookies (and similar items such as web beacons, tags, etc.) to customize User experience, to make usage of Apps more convenient or to enable Blitzfa to enhance its Services. Blitzfa may also use and place cookies on User devices from our third party service providers in connection with the User services, such as an analytics provider that helps User manage and analyze Blitzfa Services. User may stop or restrict the placement of cookies on certain devices or flush them from User’s browser by adjusting User’s web browser preferences. However, User may still use Blitzfa Services, but it may interfere with some of its functionality. Cookies and similar items are not used by Blitzfa, and may automatically retrieve personal information from Users device without User’s knowledge. Cookies are device and browser specific, so if User makes a change to User’s environment Blitzfa may reinstall a cookie. We might utilize session ID cookies to enable certain features of the website, to better understand how you interact with the website and to monitor aggregate usage by Blitzfa users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your computer/ device when you log off from the website and close your browser. Third party advertisers on the website may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the website or Services. We might utilize session ID cookies to enable certain features of the website, to better understand how you interact with the website and to monitor aggregate usage by Blitzfa users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your computer/ device when you log off from the website and close your browser. Third party advertisers on the website may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the website or Services. We might also use tracking technologies which may record information such as internet domain and host names; internet protocol (IP) addresses; browser software and operating system types; click stream patterns; dates and times; and location from which the website is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyze information that does not contain Personal Information for Trends and statistics.

    CHANGES TO PRIVACY POLICY:

    Blitzfa, reserves the right, at its discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future Blitzfa plans to use personal information or location-based data in a way that materially differs from this Privacy Policy, such as sharing such information with more third parties, Blitzfa, will post such changes here and provide Users the opportunity to opt-out of such differing uses. Users, continuing to use our services, following the posting of any changes to this Privacy Policy means User’s acceptance to such changes.

    POLICY TOWARDS CHILDREN:

    The Website is not directed to children under the age of 18 years. We do not knowingly collect personally identifiable information from individuals under the age of 18 years. We do not specifically collect information about children without parental consent or supervision. We encourage you to participate in your child’s experience with Blitzfa.

    INFORMATION WE COLLECT AND DATA RETENTION:

    We commit to respecting your online privacy and data. We further recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. The Personal Information is used for such purposes as mentioned in this privacy policy. Blitzfa shall collect from its User Private Information and Publicly Available information. Private Information: Users full name, age, mobile number, permanent address, current location, e-mail address, bank details or any other information required for registering and creating and account and thereafter availing Blitzfa’s services. We may share your Private Information only as described in this Privacy Policy and related documents. Publicly-Available Information: The information made available to the public shall include: Name (as registered). Contact Information including email address, phone number and residential address. Blitzfa does not solicit any information provided by the User; however, if the information is required by any Central/State Authority for whatsoever purpose, information shall be shared by Blitzfa, without seeking Users prior permission. Blitzfa may send User service-related emails (e.g., account verification, changes/ updates to features of the Service, technical and security notices). We collect the following general types of information about you when you visit our Website: personal information, demographic information, behavioral information, and indirect information. In each case, however, it is indicated on the web site whether any personal or demographic information must be provided to use the requested services or not. Demographic information is information that is not unique to you in the sense that it refers to selected population characteristics, such as your ZIP code or postal code, age, preferences, gender, race or ethnicity, occupation etc. We also collect behavioural information regarding how you use our Website, the areas of our site that you visit, what services you access, geo-location, browser and operating system type, domain names, access times and referring Web Site addresses etc. This information is necessary for analyzing the use of resources, troubleshooting problems, preventing fraud, and improving our services. We collect indirect information about the User when you use certain third party services on our Web Site and the collection of such information is considered necessary for that purpose. We collect financial information such as Bank Account details or Credit Card /Debit Card details or other payment related details; solely for the purpose of making payment to the service providers for the services availed by you. We do not collect sensitive personal information like physical and mental or other health conditions or medical records and history; Biometric information such as fingerprints, voice & facial patterns and DNA any other sensitive information which is confidential or sensitive by its nature. We do not store information of users like the password of your email account or bank details. The password of your Blitzfa account automatically gets saved in the Blitzfa server when you create an account or register with Blitzfa. If you, choose to login with Facebook/ Google or similar sites, we import the information that you choose to share with us by installing the application or logging into that platform or Web Site, and we make it part of your account. Because Blitzfa allows you to share your information we make certain information about you publicly available by default. Such information may, for example, be accessed by everyone on the Internet, including users without accounts, and may appear in public search engine search results. We may personalize the advertisement shown on our websites. In order to provide this personalization, in addition to information we collect about you on our sites, we acquire information (including personal, demographic, behavioural and indirect information) about the User from third parties who provide it to us. We may also ask for your feedback after the services you avail in an effort to deliver the best possible experience in future. We might communicate with you regularly with tips, advice and survey information on using the Website to improve our services. However, we provide you with the opportunity to opt-out of these types of communications. If you choose to receive these types of communications at the time of registration, but later decide to refrain from receiving these communications, you may simply log into your account and edit your account by changing the option to ‘Cancel Vale Club Membership’ from your profile. We retain your personal information to further provide you with better services. If you wish to delete or close your account, please reach out to us through the Contact Us form with subject “Discontinue Account”. An email will be sent to you to confirm that your personal information and bank details have been deleted. A repository copy of an email will be retained only for as long as Blitzfa reasonably considers necessary for its audit and record purposes. Blitzfa shall also retain logs, demographic, indirect, and statistical information that may relate to you but do not identify you personally. If your personal information was previously accessed by others using our Sites, we are not able to delete the information or copies thereof from their systems. If you do not want your information to be processed as described by this policy, you may revoke your consent to our Privacy Policy. If you wish to do so, please contact us. However, please note that if you do withdraw your consent, you may not be able to use the relevant services and your account will be deleted. Blitzfa holds the discretionary right to delete the data after the period of 60 days from the date of deletion of your account. Thereafter, Blitzfa may either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

    NON-PERSONAL INFORMATION THAT Blitzfa COLLECTS:

    Blitzfa, automatically collects non-personal information from the User for the Blitzfa Services, such as IP host address, device-specific identifiers, computer or smart phones configurations, number of times page has been viewed and usage habits of the Blitzfa users or any similar data. It may be possible at times that while collecting non-personal information through automatic means, Blitzfa may unintentionally collect or receive personal information that is mixed in with the non-personal information. While Blitzfa will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If Blitzfa does inadvertently collect personal information, we will not intentionally use such personal information for any purposes. Blitzfa shall not be responsible for the same if the information is collected unintentionally in such a scenario. Blitzfa, may also aggregate demographic information collected from the Users (such as the number of users in a particular State) in a manner which does not identify any one individual.

    INFORMATION AND DATA USED:

    Any of the information we collect from you may be used in one of the following ways but not restricted to: To Improve Our Website and Foster Positive User Experience. We continually strive to improve our Website offerings based on the information and feedback we receive from you. To Improve Services and Respond to Queries Raised. Your information helps us to more effectively respond to User’s service requests and support needs. The email address you provide may be used further to send you information and updates pertaining to your account or requests, in addition to receiving occasional IndusVale news, updates, related product or service information, etc. Legal Purposes: We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats for the safety of public or any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Blitzfa users, employees, or public. This may involve the sharing of your information with Law enforcement, Government Agencies, Courts, and/or other organizations on account of legal requests such as summons, court order or Government demand to comply with the Law. Others: If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Blitzfa, its User’s or any other person for that matter. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

    INFORMATION SHARING AND THIRD PARTY DISCLOSURES:

    Blitzfa uses the information we gather on the Web Site, whether personal, demographic, collective or technical, for the purposes of operating and improving the Web Site, fostering a positive user experience, and delivering the products and services that we offer. If you have provided consent to do so, we may also use the information gathered to inform you of other services available or our affiliated companies or to contact you for receiving feedback regarding current services or potential and services that may be offered. We may also provide additional communications and information on new services which may be of interest to you. The nature and frequency of these messages will vary depending upon the information we have about you. However, you may choose to refrain from receiving the same while opting out at the time of registration or may be later as and when you decide to do so. Although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. It may be shared to third parties as and when required. As a user of the platforms, understand and agree that you assume all responsibility and risk for your use of the platforms, the internet generally, and the documents you post or access and for your conduct on and off the Websites.. We may share your information with third parties who help us in the delivery of our services to you. We disclose information to companies and individuals we employ to perform functions on our behalf. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Blitzfa / Blitzfa Ecommerce Pvt. Ltd. Terms of Use, or as otherwise required by law. We transfer information about you if Blitzfa Ecommerce Pvt. Ltd./Blitzfa is acquired by or merged with another company. In this event, we will notify you before transferring or disclosing your personal information. Blitzfa may or may not provide links to third party services from within Blitzfa Service. Blitzfa is not responsible for the privacy practices or the content of these third party services and such links should not be construed as an endorsement of any such third party services by us. Blitzfa shall not be responsible for any act of the user’s or third parties which is contrary to the Terms of Use or Laws. Blitzfa shall not be held responsible for the illegal act of the user towards the other.

    ACCESS TO PERSONAL INFORMATION:

    The User can gain access to the Personal Information you have provided by visiting our Website/Apps. If you need any assistance with respect to Log In, please connect with us through the Contact Us form with subject “Account assistance”. Blitzfa retains indefinitely all the information we gather about you in an effort to make your repeat use of the Web Site more efficient, practical and relevant. You can delete your account from Blitzfa‘s online database, at any time. This will remove all your personal details and bank account information with us.

    Blitzfa TERMS OF SERVICE:

    Use of the Blitzfa Service is governed by, and subject to, the Terms of Service. This Policy is incorporated into such terms.

    CONTACT:

    ecommerce@blitzfa.org

    DISCLAIMER:

    WE RESERVE THE RIGHT TO CHANGE THE TERMS AND PRIVACY POLICY FROM TIME TO TIME AS WE DEEM FIT, WITHOUT ANY PRIOR INTIMATION TO YOU. YOUR CONTINUED USE OF THE WEB SITE SIGNIFIES YOUR ACCEPTANCE OF ANY AMENDMENT TO THESE TERMS. YOU ARE THEREFORE ADVISED TO READ THE PRIVACY POLICY ON A REGULAR BASIS. IN CASE YOU DISAGREE WITH ANY OF THE TERMS AND PRIVACY POLICIES OR ANY AMENDMENTS THEREAFTER, YOU MAY TERMINATE YOUR USE OF THIS WEBSITE IMMEDIATELY. WE FOLLOW GENERALLY ACCEPTED STANDARDS TO PROTECT THE PERSONAL INFORMATION SUBMITTED TO US, INCLUDING THE USE OF SERVICES FORM THIRD PARTY SERVICE PROVIDERS. THEREFORE, WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY AND THEREBY USAGE IN A MANNER THAT IS INCONSISTENT WITH THIS PRIVACY POLICY. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO ERRORS IN TRANSMISSION, UNAUTHORIZED THIRD-PARTY ACCESS, OR OTHER CAUSES BEYOND OUR CONTROL. THE ONUS OF PROTECTING THE CLASSIFIED/ PERSONAL INFORMATION DETAILS OF EVERY USER SOLELY DEPENDS ON THEM AND WE SHALL TAKE NO LIABILITY IN CASE OF ANY BREACH THEREUPON. WE RECOMMEND YOU TO PROTECT YOUR PERSONAL INFORMATION BY NEVER PROVIDING YOU CREDIT CARD, DEBIT OR ANY OTHER BANK ACCOUNT DETAILS TO ANYONE. Blitzfa PROVIDES MAXIMUM CARE AS POSSIBLE TO ENSURE THAT ALL OR ANY DATA / INFORMATION IN RESPECT OF ELECTRONIC TRANSFER OF MONEY REMAIN SECURE. FOR COMPLETING ONLINE TRANSACTIONS INVOLVING PAYMENTS A USER IS DIRECTED TO A SECURED PAYMENT GATEWAY, Blitzfa /Blitzfa Ecommerce PVT. LTD. DO NOT STORE OR KEEP FINANCIAL DATA SUCH AS CREDIT CARD NUMBERS/PASSWORDS/PINS ETC OR ANY “PERSONAL ACCOUNT RELATED INFORMATION” FOR ITS OWN USE. SINCE THE TRANSACTION HAPPENS ON A THIRD PARTY NETWORK NOT CONTROLLED BY Blitzfa / Blitzfa Ecommerce PVT. LTD., ONCE AN ONLINE TRANSACTION HAS BEEN COMPLETED, THE PERSONAL ACCOUNT RELATED INFORMATION IS NOT ACCESSIBLE TO ANYONE AT Blitzfa /Blitzfa Ecommerce PVT. LTD., AT THE PAYMENT GATEWAY, AND THIS ENSURES MAXIMUM SECURITY. Blitzfa /Blitzfa Ecommerce PVT. LTD. SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY INFORMATION CONCERNING THE USER’S ACCOUNT AND/ OR INFORMATION RELATING TO OR REGARDING ONLINE TRANSACTIONS USING CREDIT CARDS / DEBIT CARDS AND/ OR THEIR VERIFICATION PROCESS AND PARTICULARS NOR FOR ANY ERROR, OMISSION OR INACCURACY WITH RESPECT TO ANY INFORMATION SO DISCLOSED AND USED WHETHER OR NOT IN PURSUANCE OF A LEGAL PROCESS OR OTHERWISE. YOU PLAY AN IMPORTANT ROLE IN KEEPING YOUR PERSONAL INFORMATION SECURE. YOU SHOULD NOT SHARE YOUR USER NAME, PASSWORD, OR OTHER SECURITY INFORMATION OF YOUR Blitzfa ACCOUNT WITH ANYONE. IF WE RECEIVE INSTRUCTIONS USING YOUR USER NAME AND PASSWORD, WE WILL CONSIDER THAT YOU HAVE AUTHORIZED THE INSTRUCTIONS.

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    Shipping

    Shipping Locations:

    We currently ship within select pincodes. You can check availability on any product page or during checkout. If your pincode is not covered, unfortunately we do not offer shipping to your area at this time. We apologise for any inconvenience caused.


    Order Processing Time:
    After placing an order on our website, it will typically take 1-2 business days to process your order. This includes order verification, quality checks, packaging, and labelling. Please note that orders are not processed on weekends or public holidays.


    Shipping Methods and Delivery Time:
    We offer multiple shipping methods to cater to your needs. The estimated delivery time may vary depending on the shipping method selected, your location, and any unforeseen circumstances. The available shipping methods and estimated delivery times will be displayed during the checkout process.


    Shipping Costs:
    We offer free shipping on all orders with a total value equal to or greater than Rs 999. If your order value is below Rs 999, shipping charges will apply. Shipping costs are calculated based on the total weight of the products in your order, the shipping method chosen, and the destination. The shipping costs will be displayed during the checkout process, allowing you to review them before completing your purchase.


    Order Tracking:
    Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or through the designated courier's tracking system.


    Delayed or Lost Shipments:
    While we strive to ensure timely delivery of your order, there may be occasions where factors beyond our control could result in delayed or lost shipments. If you experience any issues with your shipment, please contact our customer support team, and we will work with the shipping carrier to resolve the matter promptly.


    Address Accuracy:
    It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before finalising your order. IndusVale will not be held liable for any delays or losses caused by incorrect or incomplete shipping addresses provided by the customer.

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    IndusVale - for the seekers of India

    Origins

    IndusVale, found its origin as the brainchild of a group of individuals that found their passion is disrupting the idea of lifestyle from the lenses of an Indian brand. A brand that conveys the picture of India from what was, what is, and what it ought to be. Adopting the name from Indus Valley Civilization,  IndusVale is about the people, and how they express themselves in their colors, in their clothing, in their lifestyle, how they connect, how they do business, and everything under the sun.

    So when IndusVale wanted to develop apparels and lifestyle products, we understood that there were two ends to it. One was the side seen in fashion shows, not robust, very delicate, cannot be worn everyday. The other was our everyday side, that had not seen any innovation in design or in utility in decades. And we decided to change the landscape. Introducing AI to innovate in our designs, and research for patent development in utility and material itself.

    As firm believers in the 'Make in India' movement, we want to set the standards not just for 'Make in India' but also for  'Innovate in India'.

    Subscribe to our channels to look into our journey unfold, as we want to see it unfold with you!
     

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    How do I create an account on IndusVale?

    You can create your account on IndusVale by entering and verifying your Email ID. Click on "Create New Account'' after that and fill up the form to create your IndusVale account.

    How do I reset my password?
    To reset your password, follow these steps:

    • Go to the login page on our website.
    • Click on the "Forgot Password" 
    • You will be prompted to enter the email address associated with your account.
    • After submitting your email address, check your inbox for an email from us.
    • Click on the password reset link provided in the email.
    • Follow the instructions on the password reset page to create a new password.
    • Once you have successfully reset your password, you will be able to log in to your account with the new credentials.
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    Privacy Policy for IndusVale

    Effective Date: 11/07/2023

    At IndusVale, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal information.


    Information We Collect: 

    1.1 Personal Information:

    • Contact Information: We may collect your name, email address, phone number, and postal address when you create an account, place an order, or communicate with us.
    • Payment Information: We collect payment details (credit card number, billing address, etc.) when you make a purchase.
    • Account Credentials: If you create an account, we collect your username and password to secure your account.
    • Profile Information: You may provide additional information such as your gender, date of birth, and preferences to enhance your shopping experience.

    1.2 Automatically Collected Information:

    • Device Information: We collect information about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.
    • Usage Information: We gather data on how you navigate and interact with our website, including the pages you visit, the products you view, and the features you use.
    • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences. Please refer to our Cookie Policy for more details.
    • Use of Information:
      • To Provide and Improve Services: We use your information to process orders, deliver products, respond to inquiries, personalise your shopping experience, and improve our services.
      • Marketing and Advertising: We may send you promotional emails, newsletters, or SMS messages about our products, offers, and events. You can opt-out of such communications at any time.
      • Analytics and Personalization: We analyse data to understand user preferences, trends, and demographics. This helps us personalise content, recommend products, and enhance our website's functionality.
      • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety.

    Information Sharing:

    • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, shipping partners, customer support providers).
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
    • Legal Requirements: We may disclose your information if required by law, court order, or government regulations.

    Data Security:

    • We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
    • We use encryption, secure protocols, access controls, and firewalls to safeguard your personal information.
    • While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

    Your Choices:

    • Account Settings: You can review and update your personal information through your account settings.
    • Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the communication.
    • Cookies: You can manage your cookie preferences through your browser settings or by using our Cookie Preferences tool.

    Third-Party Links:

    • Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read their privacy policies.

    Children's Privacy:

    • Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to delete it.

    Changes to the Privacy Policy:

    • We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date. We encourage you to review the policy periodically.

    Contact Us:

    • If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our website.


    This Privacy Policy applies to IndusVale's website and services and governs the collection, use, and disclosure of personal information. By using our website or services, you consent to the terms outlined in this policy.
     

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